Last Updated: January 01, 2025

At Digipixeline, we are committed to delivering high-quality services that meet our clients’ expectations. Our refund policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds

• Refunds are only applicable if Digipixeline fails to deliver the agreed-upon services due to its own fault.
• Refunds will not be issued for:
  • Services that have been initiated and partially or fully completed.
  • Delays caused by the client, including failure to provide necessary information, content, or approvals.
  • Changes in project scope after the commencement of services.

2. Full Refunds

• A full refund may be granted if:
  • The cancellation request is made within 24 hours of project initiation, provided that no significant work has been completed.
  • Digipixeline is unable to commence the project due to unforeseen circumstances.

3. Partial Refunds

• Partial refunds may be considered in the following cases:
  • If the client decides to discontinue the project after partial work has been completed.
  • Refunds will be calculated based on the percentage of work completed up to the date of cancellation.

4. No Refunds

No refunds will be provided for:

• Completed projects or services delivered as per the agreed scope.
• Ongoing subscription-based services, such as social media management or SEO, where services have already been rendered.
• Digital products, downloadable content, or third-party subscriptions procured on behalf of the client.

5. Refund Request Process

• All refund requests must be submitted in writing to contact@digipixeline.com with the following information:
  • Project name
  • Client name
  • Reason for the refund request
• Refund requests will be reviewed within 7 business days, and eligible refunds will be processed within 14 business days from the date of approval.

6. Third-Party Costs

• Any costs incurred for third-party services, such as domain registration, hosting, or paid tools, are non-refundable.

7. Force Majeure

• No refunds will be issued for service interruptions or delays caused by circumstances beyond Digipixeline’s control, including but not limited to natural disasters, government actions, or technical failures.

8. Contact for Refunds

For refund requests or inquiries, please contact us at:
Email: contact@digipixeline.com
Phone: +91 9711221140