PRIVACY POLICY

Compliance: Digital Personal Data Protection (DPDP) Act, 2023

Last Updated: October 2026 | Effective Date: January 1, 2024

At Digipixeline ("we", "us", "our", or "the Agency"), operating from Uttam Nagar, New Delhi – 110059, India, we are committed to respecting and protecting the privacy of our website visitors, clients, and prospective business partners ("Data Principals" or "Users").

1. Scope and Legal Framework

This Privacy Policy sets out how Digipixeline collects, processes, stores, and safeguards personal data in strict compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act 2023) and applicable rules notified by the Ministry of Electronics and Information Technology (MeitY), Government of India.

2. Categories of Personal Data Collected

We only collect personal data that is necessary for specified, explicit, and legitimate purposes:

• Identity & Contact Data: Name, business email address, phone number, and location submitted voluntarily via contact or consultation forms.
• Business & Project Information: Company name, website URL, campaign objectives, budget criteria, and service interests.
• Technical & Telemetry Data: IP address, device type, browser specifications, operating system, and navigation telemetry collected through functional, strictly-anonymized server logs.

3. Lawful Basis and Purpose of Processing

We process personal data solely based on free, specific, informed, unconditional, and unambiguous consent, or legitimate uses under the DPDP Act 2023:

• To respond to your inquiries, schedule project consultations, and provide requested digital marketing quotations.
• To execute web development, SEO, PPC, graphic design, and marketing services as contracted.
• To ensure platform security, prevent unauthorized intrusion, and comply with regulatory requirements.

4. Data Storage, Security & Retention

We implement rigorous administrative, physical, and technical safeguards (including HTTPS TLS 1.3 encryption, firewalls, and restricted access protocols) to protect your personal data against unauthorized disclosure, alteration, loss, or misuse.

Personal data is retained only for as long as necessary to fulfill the purpose for which it was collected or to comply with statutory legal, accounting, and tax obligations under Indian law.

5. Your Rights as a Data Principal (DPDP Act 2023)

Under the DPDP Act 2023, you have the following enforceable rights:

• Right to Access Information: Request a summary of the personal data processed by us and the processing activities undertaken.
• Right to Correction & Erasure: Request correction of inaccurate or misleading data and erasure of data no longer required for the purpose of collection.
• Right to Withdraw Consent: You may withdraw your consent at any time as easily as it was given.
• Right of Grievance Redressal: Avail of an effective grievance redressal mechanism regarding the performance of our obligations.
• Right to Nominate: Nominate another individual to exercise your rights in the event of death or incapacity.

6. Third-Party Sharing and Disclosures

Digipixeline does not sell, rent, or trade your personal data. We only share information with vetted data processors (such as certified hosting providers and secure communication APIs) bound by strict confidentiality agreements, or when legally mandated by Indian law enforcement agencies.

7. Grievance Redressal Officer

In accordance with Section 13 of the DPDP Act, 2023, the details of our designated Grievance Officer are: