CANCELLATION & REFUND POLICY

Last Updated: October 2026

At Digipixeline, we believe in complete transparency and customer satisfaction. This Cancellation & Refund Policy outlines the conditions, timelines, and procedures for service cancellations and refund requests.

1. Service Cancellation Guidelines

  • Website Development Projects: Cancellation requests must be submitted in writing within 48 hours of initial project kick-off. Once custom wireframing, architecture, and coding have commenced, fees allocated to completed phases are non-refundable.
  • Monthly Retainer Services (SEO / PPC / SMM): Clients may cancel monthly recurring marketing retainers by providing a written notice of at least 15 days before the next billing cycle.
  • One-Time Graphic Design / Branding: Cancellation is accepted prior to the presentation of initial design concepts. Once concepts are delivered, revisions are provided per the contract.

2. Refund Eligibility & Computation

Refunds are evaluated objectively based on verifiable milestones:

  • If cancellation occurs before any project work has commenced, a 100% refund of the advance deposit (minus payment gateway processing fees) will be granted.
  • If project work is in progress, the refund amount will be calculated pro-rata after deducting documented hours worked, asset licensing expenses, and third-party fees.
  • Ad spend disbursed directly to advertising networks (Google Ads, Meta Ads, Microsoft Advertising) is paid to third parties and is non-refundable by Digipixeline.

3. Refund Request Process & Timelines

To initiate a cancellation or refund request:

  1. Send an email to contact@digipixeline.com with the subject line "Service Cancellation Request - [Project / Invoice ID]".
  2. Specify the reasons for cancellation and attach your original invoice/receipt.
  3. Our accounts committee will review and provide a written response within 3 business days.
  4. Approved refunds are credited to the original mode of payment within 7–10 business days.